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Terms and Conditions


These TERMS AND CONDITIONS regulate the use of the www.grupovasconia.com, website, (hereinafter “the Site”) owned by Vasconia Brands S.A. de C.V. (hereinafter “Vasconia”), its registered address at No. 346 16 de Septiembre Ave., El Partidor, Cuautitlan, State of Mexico, Zip Code 54879.
Please review the following TERMS AND CONDITIONS governing the use of the Vasconia website; by favoring us with your purchase, it means that you have read, understood, and fully accept the TERMS AND CONDITIONS herein.
Vasconia, reserves the right to change, modify, add, or remove portions of these TERMS AND CONDITIONS at any time; the changes will become effective when posted on the Site. Please, periodically check for updates to these TERMS AND CONDITIONS of use.


The contents and services offered by our Site are reserved and directed only to an audience over the age of 18. It is the responsibility of parents or guardians to supervise the conduct of minors entering the Site..

  • Product images and promotions are for illustration purposes only and are subject to availability.


The 20% discount on the first purchase is automatically activated by the system when you complete your cart and it is applied directly to your order total.
This 20% IS NOT compatible with any other packages or discounts above 45% and CANNOT be combined with any other rebates or promotions, so to take full advantage of this, please make sure that the items you chose in your cart have NO discounts or promotions. If this is the case, please complete your purchase and notify our customer service so that you can be assisted with your discount in the future.


Whenever you use the Site or send us an email, text message, or other communications from any device, you are communicating electronically with Vasconia. You hereby agree to receive communications from Vasconia electronically in a variety of ways. You further agree that all contracts, alerts, messages, and other notices and communications that we send to you by electronic means are in compliance with any legal requirement in writing and have full legal effect and validity.


The information of the products advertised on the Site is accurate and consistent with the characteristics of the products; however, if, by mistake, the item contains any features other than what was announced, you may return it, with its original packaging and accessories, within the period established in the product warranty.

We accurately display the colors of our products that appear on the Site. However, the actual colors you see will depend on your monitor. We cannot guarantee that any of the colors displayed on your monitor will be accurate.

Vasconia always strives to provide accurate product pricing information, but typographical and labeling errors resulting from human errors can occur and Vasconia cannot confirm the price of an item. In the event that, due to an error, an item is labeled with an incorrect price, Vasconia shall have the right, at its sole discretion, to reject or cancel any order received for this item or otherwise refund the amount charged for the product with the mistake.

The Site does not make price adjustments based on other physical or online stores.
All product prices include VAT. The above, regardless of the shipping costs that may or may not be generated. You will be indicated these sums before you place your order, so that you can decide whether to accept them.

The format in which the prices are displayed within the Site can be modified by the versions of your browser, operating system, or devices for internet browsing, so there may be variations in the use of various devices, whereby Vasconia shall have the right, at its sole discretion, to reject or cancel any order received for this item or otherwise refund to the user the sum charged for the product.

Prices, descriptions, and product details are subject to change without prior notice. Likewise, promotions or dynamics, as well as coupons, are subject to restrictions.

PROMOTIONS / 2×1, 3×2 and 4×2

In “get more for less” promotional formats: if the selected products have the same value, the discount will be applied to either item. In case of a different value, the discount would always apply to the product with the lowest value.


These coupons with denominations greater than a 20% discount are not additional and/or accruable with other promotions, discounts, or packages, unless the promotion itself states so. The platform is designed for automatic cancellation for failure to meet the parameters established for the marketing of the products. To request more information for a wholesale purchase, contact the lavasconia.com team.

For a Nominal discount, these discounts have the dynamic of direct contribution and discount on the products at checkout, as long as the requirements of the promotion are fulfilled. The platform is designed for automatic cancellation for failure to meet the parameters established for the marketing of the products. To request more information for a wholesale purchase, contact the lavasconia.com team.


Vasconia reserves its right to authorize purchases of products in quantities corresponding to the typical needs of an average household. This applies both to the number of products ordered in a single order and to the assumption that the user chooses to place multiple orders for the same product. In the event that a user who is not considered in the wholesale category places an order for multiple units of the same product or multiple orders for the same product, Vasconia reserves the right to reduce the number of products ordered or, if necessary, to cancel the order, for lack of stock.
Vasconia, at its sole discretion, may authorize wholesale sales, provided that such sales are made in accordance with the provisions of the Site in the wholesale section.
Vasconia reserves the right to cancel any order received concerning an item that it is impossible to supply to the user due to lack of stock, being obliged to refund to the user the amount paid for the article in a period no greater than 48 hours, in the understanding that, by returning the sum, Vasconia will not be held responsible for the time it takes the user’s Banking Institution to authorize said transaction.


Vasconia does not warrant or endorse in any way the truthfulness, accuracy, legality, morality, or any other characteristic of the content of the material published on the Site. Vasconia disclaims all liability and conditions, either express or implied, in relation to the services and information contained in or available on or through the Site, including, but not limited to:
The availability of use of the Site
The absence of viruses, errors, deactivators, or any other contaminating material or with destructive functions in the information or programs available on or through this Site, or in general any malfunction on said Site.
Notwithstanding the foregoing, Vasconia may update the content of the page constantly, so the user is asked to consider that some information advertised or contained in or through this Site may have become obsolete and/or contain inaccuracies or typographical or spelling errors.


In the event that, by mistake and/or accident, your product sent by Vasconia has arrived in a bad condition, damaged, or wrongly delivered, please contact us by the following channels: email contacto@grupovasconia.com or call 800-232-8899
To return the product, we will request that you:
Specify the reason for the return
Have the product in the same condition as you received it, in the original packaging
Request your return within 10 days since receiving your product
At the time you request a return, the options, on a case by case basis, will be:
Product Forwarding
When you request a return, we will send a no-cost return shipping label to your home
As soon as the wrong or damaged product arrives at our offices, the returned product will be reviewed by expert appraisers.
In the event that the error or damage to the product was our responsibility, the product will be correctly shipped to the same address.
Cancellation of purchase and refund
When requesting a cancellation of purchase and refund, we will send a no-cost return shipping label to your home.
As soon as the wrong or damaged product arrives at our offices, the returned product will be reviewed by the appraisers.
Should they find that the error or damage to the product was Vasconia’s responsibility, you will be asked for:
Original Invoice
New, unused product
Account number
CLABE (Interbank code) to be able to make the corresponding refund directly
Banking Institution.


Once you place your order, an email with the “order number” and details of the product(s) will be sent to the registered email. This does not mean that the order has been processed, authorized, or confirmed. Once your order has been authorized or authenticated and processed, we will send you another email with confirmation of the shipment and tracking details. Should you fail to receive the confirmation email with the shipping details, this will mean that your order could not be confirmed because it fell under any of the assumptions contained in these TERMS AND CONDITIONS.
Once you have placed your order, the purchase process begins. If within 72 hours you have not received the purchase confirmation email with the shipping details, you must go to our website, log in to your account (if you are registered), or call our call center and review the order status. If you do not receive said email, please contact our customer service at: 800-232-8899 with your order number on hand, since you will be asked for it. We would like to inform you that all purchase orders are subject to a bank authorization process. If for any reason your bank determines that the transaction cannot be completed and your card has already been charged, a refund of the same amount will be issued to the form of payment used.


Our delivery time is 7 business days. This starts when you pay for the product. Said time also varies depending on the location to which the order is directed. We ship from Cuautitlan, State of Mexico, and do so to the whole of the Mexican Republic.

It is the user’s responsibility to check the condition of the products upon receipt and to sign off on the order.

The user or account holder must communicate any claims regarding incidents or non-conformity with the order within ten (10) business days from the date of receipt of the order through our Chat or our various contact channels. In the absence of a claim within the time limit indicated above, the products delivered will be considered duly accepted by the user.

lavasconia.com does not accept product returns after delivery to the user. In case of any issues, please contact us.


Vasconia customers will be able to request an invoice for their products at the time of their purchase or within the month of purchase. Should you require rebilling, you may request it within the current month and in the first 5 calendar days of the month following the purchase.


For your added security, we provide a service so you can notify us of any unauthorized use of your account or password. That is why we remind you that, as a user and/or account holder, you are solely responsible for keeping your password and other secure account IDs confidential.
Contact channels to report unauthorized use of the Site account
email: contacto@grupovasconia.com Teléfono: 800-232-8899


Unless otherwise stated, the contents of the Vasconia Site are their exclusive property or the property of third parties that have authorized their inclusion in the Site, and including, but not limited to, trademarks, logos, badges, trade names, graphic design, texts, graphics, illustrations, photographs, and other elements, are protected in accordance with the Law.
Likewise, and the above notwithstanding, the content of the Site also includes the consideration of computer program, and therefore, it is also subject to all the Mexican and international regulations in force to the purpose.
Vasconia does not grant any personal use license or authorization to the User. The user agrees to respect the Intellectual and Industrial Property rights owned by Vasconia and to access the services of the Site solely and exclusively for their personal and private use. Full or partial reproduction of this Site is expressly prohibited.


For the purposes of this document, all parties are expressly subject to the laws and courts of Mexico City, whereby they waive any other jurisdiction applicable as a result of their address.